Broadcast FAQs

Discover answers to some of our most frequently asked questions about Broadcast messages.

Below are some of our most frequently asked questions about creating and sending Broadcast messages.

What is a link tracker?

The purpose of the link tracker is to collect attributes & clicks from customers interacting with the link so that you understand how your texts are performing. The link will redirect customers to the designated website while providing a cleaner, simplified look that in many cases, also becomes shorter than long pasted links.

Link tracking is an active feature for all our brands.

Can I use my own domain for link tracking?

If you don’t want your messages to show the emotve.io link, you have 2 options, the right one depends on your wants/needs: 

1- You can enable RealLink™, our patented technology to use your own domain that enables your links to show exactly as your website. This is available for websites except BigCommerce stores and you can contact [e-mail] for indications on how to set it up. 

2- You can purchase a Custom Domain from an external provider that looks trustworthy and similar to your website. This option is great for brands who want a shorter option, that their website include a forbidden or risky word, and BigCommerce stores. 

I sent myself a test Broadcast, but didn't receive it. Why?

There could be a number of reasons why you didn’t receive a test broadcast; it is likely due to the carrier noticing unusual activity between your device and our messages.

If you did not receive your Broadcast test, wait a few minutes and then check your phone’s spam folder. If you still do not see your test message, please reach out to [e-mail] and include your Brand Name and your phone number in your request.

I sent myself a test Broadcast and it said <name>. Is everyone going to see that?

When sending a Broadcast we will always replace the <name> variable with the name associated with each contact. If we don’t have a name for them, a blank space will appear (unless you’ve set up a default name to fall back on). We will never display the <name> variable in a live text.

When sending a test Broadcast, however, we will leave the <name> as is, so you can easily see how it would fit into the broadcast. This only occurs in test Broadcasts.

Please make sure that you leave the variable as is (all lowercase: <name>).

If you change the variable to <Name> or <NAME>, this will break the variable and it will display as <Name> or <NAME> instead of the contact’s actual name.

I sent myself a test Broadcast, but the link I sent didn't get changed to a link tracker. Why?

This usually happens when you paste the link right after the words before not separating it by a space, which causes the platform to not identify it as a link, but as long word.

Try adding a space before the link, send yourself another test, and if it is still not working, email us at [e-mail] 

Please note that only the first link of each broadcast will be changed to a link tracker, we also suggest never adding more than a link to a single message.